Frequently Asked Questions

Mobile lab testing allows certified professionals to collect samples from your home instead of visiting a clinic.

Yes, same-day and next-day appointments are available in most locations.

We work with major labs like Labcorp and Quest Diagnostics.

Cancellations must be made within 24 hours of appointment to get a full refund. Any appointments booked and cancelled same day or cancelled with less than 24 hours notice incur a $40 cancellation fee.

This is when a company has instructed you to book a service on our site and you do not need to pay us for the mobile service.

You do not need a doctors order or insurance to use our service. You are able to order self-pay labs and pay for mobile service as well. If you want your insurance to pay for the testing, you must have an order from a physician and your insurance information uploaded or available upon our arrival. The lab will bill your insurance for the testing, but they do not cover our mobile service fee.

Mobile Medical Lab prevents long waits at the lab. We provide physicians with the ability to monitor your health with no delays, whether you are homebound or have no transportation. Using our service allows you to be in the comfort of your home or office and prevents you from becoming sick from others.

Mobile Medical Lab healthcare professionals come to your home so there is no need to get dressed or have to wait a long time to eat if you are fasting. Mobile Medical Lab service prevents the risk of a car accident transporting you or your loved one to the lab. There will be no sitting around waiting on the medical transport van to pick you up. You do not have to worry about you or your loved one experiencing any aches and pains during entering and exiting from the medical transport van.

Unfortunately, insurance companies do not cover our mobile service fee at this time.

Yes, we provide services Monday-Sunday unless your labs require collections only during the week.

Unfortunately, we are only accepting independent healthcare professionals. The way our platform is set up, we are only able to accommodate individual service providers and not a company.

This is when a company have instructed you to book a service on our website/app and you do not pay us for the mobile service. Please choose company name that suggested our service.

We will need your company name, address, main contact, contact's email and phone number and any collection and shipping instructions will be helpful when doing your cases.

Once you register online, we can have you up and going within 1-3 business days if you want to be invoiced and same day if you are doing a pay as you go.

Service providers must put in the tracking number for shipping couriers before shipping or name of the lab/hospital and person they handed the samples to with date and time stamp.

You will be able to save that service provider as your favorites in your dashboard.

We strongly suggest you send the kit directly to your patient so they will have it in case their draw has to be reassigned to another service provider.

You will be invoiced twice amount in which you can put a credit card on file or you can send in a check or pay online. You will be able to see all orders you are being billed for in your dashboard along with the completed services of each patient.

Appointments can be booked same day and in real time. You will be able to schedule a healthcare professional in your area based on their availability for that day.

The patient can choose your company as an associated company and you will receive a request to accept or reject the patient from scheduling an appointment.

Patients are usually seen within 24-48 hours after scheduling, but STAT draws can be accommodated more quickly.

Yes, you can track the status of your orders through our online portal or by contacting our support team.

Yes, we can invoice your company directly for services provided.

We offer volume-based discounts for companies that book a large number of services. Please contact us for more details.

We provide at-home lab collection nationwide across the United States. To confirm availability for your company's location, please contact us.

This is when a company have instructed you to book a service on our site and you do not need to pay us for the mobile service.

Yes, if a booking is cancelled less than 2 hours from scheduled appointment time, you will receive a $25 cancellation fee. There is no compensation for a scheduled appointment cancelled 2 hours or more from the start of the scheduled appointment.

There is no difference in pay. All draws are scheduled in real time and if a draw is needed that day and you are available, you will receive the request.

No, there is not. All draws are scheduled in real time or booked at a later date and time. If a person need a draw same day and you are available based on your availability calendar, you will be noticed. We do not pay mileage. You selected the mile radius you are willing to cover based on standard rate.

You will need to setup a stripe account and you will receive payments bi-weekly.

Yes, as an Independent Service Provider you will need all the necessary supplies and equipment to provide services for Mobile Medical Lab. We have supplies and equipment for purchase. (Coming Soon)

A Buccal / Nasal Swab is a method of collecting a sample from the inside of the cheek or nasal cavity for testing purposes.

Please ensure you are well-hydrated and avoid eating a heavy meal right before your appointment. Follow any specific instructions provided by your healthcare provider.

A Specialty Lab Kit Draw involves using a specific kit designed for collecting samples for specialized testing.

Self-pay lab tests can be paid for using a credit or debit card at the time of service. We do not accept insurance for self-pay tests.

Avoid drinking excessive fluids right before the collection and follow any specific instructions given by your healthcare provider.

Saliva samples are collected using a special collection device that you will be asked to use as per the instructions provided.

Hair samples are typically collected by cutting a small amount of hair from the scalp or other areas as directed.

Therapeutic blood collection involves removing blood from the body for medical reasons, often to manage certain health conditions.